Ora vs Tidio: an honest comparison
Tidio is a live chat and helpdesk tool popular with online shops, with the Lyro AI agent and Flows automation sold as separate products. Ora is an AI front office for growing businesses: it answers customers on your website, WhatsApp, Instagram and email, takes bookings, sends GST invoices, follows up on lost sales, and has an AI manager that keeps it in line. Here is where each one is the better choice.
Checked on 7 November 2026 from Tidio's own website. Their features and prices may have changed since; please check their site.
Choose Tidio if…
- • You run an online shop outside India and want a well-known live chat with Shopify actions.
- • You want a visual Flows builder for pop-ups and lead capture.
- • You need enterprise options such as SSO on its Premium plan.
Choose Ora if…
- • You want prices in rupees with AI replies included, not a separate AI bill.
- • You want bookings, GST invoices and payment links in the chat.
- • You want an AI manager that checks chats and fixes the bot.
Feature by feature
| What you need | Ora | Tidio |
|---|---|---|
| AI replies included in the plan Tidio sells Lyro separately, from $32.50 a month for 50 conversations. | ✓ Yes | ✗ No |
| Priced in Indian rupees | ✓ Yes | ✗ No |
| ✓ Yes | ✓ Yes | |
| Shopify integration | ✓ Yes | ✓ Yes |
| AI answers from your own documents and website | ✓ Yes | ✓ Yes |
| Website chat | ✓ Yes | ✓ Yes |
| Instagram and Messenger | ✓ Yes | ✓ Yes |
| Email support inbox (Gmail, Outlook, any mailbox) | ✓ Yes | ✓ Yes |
| Bookings with reminders | ✓ Yes | Not listed |
| GST quotes, invoices and payment links | ✓ Yes | Not listed |
| Follow-ups on lost sales and abandoned carts | ✓ Yes | Not listed |
| AI manager that reviews chats and fixes the bot | ✓ Yes | Not listed |
| DPDP consent asked in every chat | ✓ Yes | Not listed |
| Build your own bundle with a live price | ✓ Yes | ✗ No |
“Not listed” means we could not find it on Tidio's public pages; it may still exist.
Pricing
Free plan to try. Starter ₹4,999 a month (website, WhatsApp and email inbox), Business ₹19,999, Scale ₹39,999, or build your own bundle. WhatsApp message fees are paid to Meta directly, with no markup from us.
Build your bundle and see the price →Free plan; Starter $24.17 and Growth from $49.17 a month, priced by billable conversations, in US dollars. The Lyro AI agent is separate, from $32.50 a month for 50 AI conversations, and Flows automation from $24.17 a month.
Their pricing pageQuestions people ask
Is Ora like Tidio's Lyro?
Both answer from your own content. With Ora the AI is part of the plan, priced in rupees, and it also books appointments, sends GST invoices and follows up on lost sales.
Does Ora work with Shopify like Tidio?
Yes. Ora reads your Shopify or WooCommerce orders to answer "where is my order" questions.
Thinking of switching? Why people choose Ora as their Tidio alternative →
Other comparisons
Try Ora free on your own business
Teach it your website in minutes and see how it answers your customers. No card needed.
Tidio is a trademark of Tidio. This page is our own comparison based on their public information and is not endorsed by them.