Ora vs tawk.to: an honest comparison
tawk.to is a free live chat widget for websites, with paid add-ons for AI Assist, removing branding and hiring human chat agents. Ora is an AI front office for growing businesses: it answers customers on your website, WhatsApp, Instagram and email, takes bookings, sends GST invoices, follows up on lost sales, and has an AI manager that keeps it in line. Here is where each one is the better choice.
Checked on 7 November 2026 from tawk.to's own website. Their features and prices may have changed since; please check their site.
Choose tawk.to if…
- • You want free live chat and will answer chats yourself.
- • You want to hire human chat agents by the hour.
- • Your budget is zero for now.
Choose Ora if…
- • You want AI to answer for you, day and night, included in the plan.
- • You want WhatsApp, Instagram and email in the same inbox as your website.
- • You want bookings, GST invoices and follow-ups on lost sales.
Feature by feature
| What you need | Ora | tawk.to |
|---|---|---|
| Free plan | ✓ Yes | ✓ Yes |
| AI replies included in the plan tawk.to sells AI Assist from $29 a month. | ✓ Yes | ✗ No |
| Hire human chat agents | ✗ No | ✓ Yes |
| ✓ Yes | Not listed | |
| AI answers from your own documents and website | ✓ Yes | ✓ Yes |
| Website chat | ✓ Yes | ✓ Yes |
| Instagram and Messenger | ✓ Yes | Not listed |
| Email support inbox (Gmail, Outlook, any mailbox) | ✓ Yes | ◐ Partly |
| Bookings with reminders | ✓ Yes | Not listed |
| GST quotes, invoices and payment links | ✓ Yes | Not listed |
| Follow-ups on lost sales and abandoned carts | ✓ Yes | Not listed |
| AI manager that reviews chats and fixes the bot | ✓ Yes | Not listed |
| DPDP consent asked in every chat | ✓ Yes | Not listed |
| Build your own bundle with a live price | ✓ Yes | ✗ No |
“Not listed” means we could not find it on tawk.to's public pages; it may still exist.
Pricing
Free plan to try. Starter ₹4,999 a month (website, WhatsApp and email inbox), Business ₹19,999, Scale ₹39,999, or build your own bundle. WhatsApp message fees are paid to Meta directly, with no markup from us.
Build your bundle and see the price →Core live chat is free. Removing the tawk.to branding is $29 a month, AI Assist starts from $29 a month, and hired human chat agents cost $1 an hour. Prices in US dollars.
Their pricing pageQuestions people ask
Is Ora free like tawk.to?
Ora has a free plan with 300 AI replies a month and unlimited normal replies on your website. Paid plans add WhatsApp, email and more.
What does Ora do that tawk.to does not?
Ora answers on its own with AI, on WhatsApp, Instagram and email as well as your website, and it books appointments and sends GST invoices.
Thinking of switching? Why people choose Ora as their tawk.to alternative →
Other comparisons
Try Ora free on your own business
Teach it your website in minutes and see how it answers your customers. No card needed.
tawk.to is a trademark of tawk.to. This page is our own comparison based on their public information and is not endorsed by them.