Ora vs Birdeye: an honest comparison
Birdeye is a reputation and customer experience platform for multi-location brands, with AI "coworkers" for reviews, listings, appointments and surveys. Ora is an AI front office for growing businesses: it answers customers on your website, WhatsApp, Instagram and email, takes bookings, sends GST invoices, follows up on lost sales, and has an AI manager that keeps it in line. Here is where each one is the better choice.
Checked on 14 October 2026 from Birdeye's own website. Their features and prices may have changed since; please check their site.
Choose Birdeye if…
- • You run many locations and need reviews, listings and social managed for every branch from one place.
- • You need your Google, Apple Maps and directory listings kept in sync for you.
- • You need HIPAA, SOC 2 and ISO 27001 compliance and US healthcare integrations.
Choose Ora if…
- • You are a growing business in India and want clear prices on the website, from ₹4,999 a month.
- • You want one AI that answers on your website, WhatsApp, Instagram and email, and also asks happy customers for reviews.
- • You want GST invoices, payment links and follow-ups on lost sales in the same product.
Feature by feature
| What you need | Ora | Birdeye |
|---|---|---|
| Asks customers for reviews Ora asks at the end of a chat and after a booking is done. | ✓ Yes | ✓ Yes |
| AI drafts replies to your reviews | ✓ Yes | ✓ Yes |
| Listings management (Google, Apple Maps, directories) | ✗ No | ✓ Yes |
| AI receptionist that answers your phone | ✗ No | ✓ Yes |
| Built for many locations | ◐ Partly | ✓ Yes |
| Prices shown on the website | ✓ Yes | ✗ No |
| HIPAA, SOC 2 and ISO 27001 | ✗ No | ✓ Yes |
| AI answers from your own documents and website | ✓ Yes | Not listed |
| Website chat | ✓ Yes | ✓ Yes |
| Instagram and Messenger | ✓ Yes | Not listed |
| Email support inbox (Gmail, Outlook, any mailbox) | ✓ Yes | Not listed |
| Bookings with reminders | ✓ Yes | ✓ Yes |
| GST quotes, invoices and payment links | ✓ Yes | Not listed |
| Follow-ups on lost sales and abandoned carts | ✓ Yes | Not listed |
| AI manager that reviews chats and fixes the bot | ✓ Yes | Not listed |
| DPDP consent asked in every chat | ✓ Yes | Not listed |
| Build your own bundle with a live price | ✓ Yes | ✗ No |
“Not listed” means we could not find it on Birdeye's public pages; it may still exist.
Pricing
Free plan to try. Starter ₹4,999 a month (website, WhatsApp and email inbox), Business ₹19,999, Scale ₹39,999, or build your own bundle. WhatsApp message fees are paid to Meta directly, with no markup from us.
Build your bundle and see the price →Not listed on its website. Pricing is shared after a demo and is aimed at enterprise and multi-location brands.
Their pricing pageQuestions people ask
Is Ora a cheaper Birdeye?
Not exactly. Birdeye is built for large multi-location brands, with listings and reputation tools for every branch. Ora is built for single and growing businesses: an AI that answers customers on every channel, books, invoices, follows up and asks for reviews, at prices shown on our website.
Can Ora reply to my Google reviews?
Yes. Connect your Google Business Profile and Ora writes a reply to each review for you to check and post. For other sites, paste the review and Ora writes the reply for you to copy.
Other comparisons
Try Ora free on your own business
Teach it your website in minutes and see how it answers your customers. No card needed.
Birdeye is a trademark of Birdeye Inc.. This page is our own comparison based on their public information and is not endorsed by them.