Acceptable Use Policy

1.Purpose

This Acceptable Use Policy ("Policy") describes what is and isn't allowed when using Ora by Prophecius (the "Service"). It forms part of our Terms & Conditions. By using the Service, you agree to follow this Policy and to ensure your team and your bot's configuration comply with it.

2.Acceptable use

You may use the Service to automate sales, support and customer engagement for your legitimate business, including answering questions, recommending products, taking orders and sending permitted notifications to customers who have agreed to hear from you.

3.Prohibited content

You must not use the Service to create, store or send content that:

• Is illegal, fraudulent, deceptive, or promotes scams.
• Is hateful, harassing, threatening, or incites violence.
• Is sexually explicit involving minors, or otherwise exploits children.
• Infringes intellectual-property, privacy or other rights of others.
• Contains malware, or facilitates hacking or unauthorised access.
• Provides regulated advice (medical, legal, financial) presented as professional advice without proper authorisation.

4.Messaging & anti-spam

• Only message customers who have opted in or with whom you have a valid business relationship, as required by applicable law and channel rules.
• Honour opt-out / "stop" requests promptly and do not message users who have unsubscribed.
• Do not send bulk unsolicited messages (spam) or use the Service for phishing.
• Comply with platform-specific rules, including the Meta WhatsApp Business and Telegram policies, message templates and rate limits.
• Email: send campaigns only to people who said yes to marketing. Never upload bought, rented or scraped lists. Keep the unsubscribe link in every email. Do not use several mailboxes to get around spam filters; a mailbox that is refused or blocklisted is paused, and the cause must be fixed before it sends again.
• SMS: in India, use only your DLT-registered sender ID and templates, and send promotional SMS only to people who agreed to them.
• Calls: tell callers when calls are recorded or answered by AI where the law requires it, and do not make unsolicited promotional calls to numbers on India's Do Not Disturb register.
• Personal data: do not use the Service to look up, collect or build profiles of people who have not shared their details with you.
• Team Vault: store only logins and secrets you are authorised to share with your team.

5.Prohibited activities

• Reverse-engineering, scraping, or attempting to bypass usage limits or security controls.
• Reselling or sublicensing the Service without authorisation.
• Overloading, disrupting or interfering with the Service or its infrastructure.
• Using automated means to create fake accounts or inflate usage.
• Misrepresenting the AI as a human where disclosure is legally required.

6.Fair usage & limits

Each plan includes request and messaging limits. Sustained usage that materially exceeds your plan, or that risks degrading the Service for others, may require an upgrade or a partner arrangement. High-volume businesses (200,000+ requests/day) can apply for dedicated partner infrastructure.

7.Your responsibilities

You are responsible for the content your bot is trained on, the rules you configure, and the messages it sends on your behalf. You must ensure you have the rights and consents needed for the data you upload and the customers you contact, and that your use complies with applicable laws.

8.Enforcement

We may investigate suspected violations and may warn, throttle, suspend or terminate accounts that breach this Policy, with or without notice depending on severity. We may also remove content and report unlawful activity to authorities where required.

9.Reporting & contact

To report abuse or ask questions about this Policy, contact us at propheciustech@gmail.com. We may update this Policy from time to time; continued use after changes means you accept the updated Policy.