Refund & Cancellation

1.Try before you pay

Every account starts on the Free plan, so you can try Ora before paying. No card is needed. You are only charged when you choose a paid plan, and if you move to a higher plan part-way through a month, the unused days of your current plan are taken off the price.

2.Cancelling your plan

You can cancel at any time from Plan & billing in your dashboard. Cancelling stops the next payment. Your bots keep working, and you keep full access, until the end of the period you have already paid for. Nothing is switched off the moment you cancel.

3.Monthly plans

Monthly payments are not refunded for the current month, because the service has already been provided for that period. You keep access until the month you paid for runs out.

4.Annual plans

If you paid for a year and cancel within 14 days of that payment, we will refund it in full, provided you have used fewer than 1,000 smart replies in that time. After 14 days, or beyond that usage, the year is not refundable, but you keep access until it ends.

5.When we will refund you anyway

We would rather be fair than technically correct. We will refund you if:

• You were charged twice for the same period.
• You were charged after cancelling.
• The service was unavailable for more than 48 hours in a row because of a fault on our side.
• You never used the account at all during the period you were billed for.

6.How to ask for a refund

Email propheciustech@gmail.com from the address on your account, with your invoice number. We will reply within 2 working days. Approved refunds are sent back to the original payment method and usually appear within 5 to 10 working days, depending on your bank.

7.Things we cannot refund

These are outside our control or already spent:

• Payment gateway charges on refunded transactions, where the gateway does not return them to us.
• Any add-on or custom work that has already been delivered.
• Periods during which your bots answered customers normally.
• Ora minute packs and design packs once any part of them has been used. A pack with nothing used can be refunded within 14 days of buying it.
• Charges from services you pay directly, such as Plivo, Twilio, your email provider or Meta. We never collect those, so we cannot refund them.

8.Changing plans

Upgrading takes effect immediately and you pay the difference for the remaining period. Downgrading takes effect at the start of the next period, so you keep what you paid for until then.

9.Questions