Safety Measures

1.Your data

We treat your business content as yours:

• Passwords are stored hashed, never in a form anyone can read.
• Payment card details never touch our servers. Our payment providers handle them.
• Gateway keys and other secrets are encrypted before they are stored.
• Your knowledge base, chats and leads are visible only to your account and, where you ask for help, to our support staff.
• We do not sell your data, and we do not use your customers' conversations to train any AI model.

2.Where your conversations go

To write an answer, your bot sends the customer's question and the relevant part of your knowledge base to an AI provider through OpenRouter. Only what is needed for that one answer is sent. We do not send your customer lists, your leads or your billing details. You choose which AI brain your bot uses, and you can see the choice at any time in My bots.

3.A human can always take over

Every conversation can be taken over by you from the Chats screen, and your bot goes quiet while you type. If a customer asks for a person, the bot says so honestly and flags the chat instead of pretending to be human.

4.What the bot will not do

Your bot answers from what you taught it. When it does not know, it says so and passes the customer to you, rather than inventing an answer. It is not a doctor, a lawyer or a financial adviser, and it should not be set up to act as one.

5.Keeping the service up

Practical measures rather than promises:

• Rate limiting on public endpoints, so one bad actor cannot flood your bot.
• Monthly reply allowances, so a runaway script cannot run up an unexpected bill.
• If the AI is unavailable, your bot keeps answering from your own documents instead of going silent.

6.Telling you when something goes wrong

If we discover a security problem that affects your data, we will tell you what happened, what it means for you and what we are doing about it. We will do that promptly, and we will not wait until we have a comfortable story.

7.Reporting a problem

If you find a security flaw, please write to propheciustech@gmail.com with the details. We will not take legal action against anyone who reports a genuine flaw responsibly and gives us a fair chance to fix it.