Ora vs Smartsupp: an honest comparison
Smartsupp is a live chat and messaging tool for online shops, with chatbots and an AI shopping assistant called Mira. Ora is an AI front office for growing businesses: it answers customers on your website, WhatsApp, Instagram and email, takes bookings, sends GST invoices, follows up on lost sales, and has an AI manager that keeps it in line. Here is where each one is the better choice.
Checked on 14 October 2026 from Smartsupp's own website. Their features and prices may have changed since; please check their site.
Choose Smartsupp if…
- • You mainly want live chat for your online shop at a low price.
- • You want mobile apps so your team can reply from their phones.
- • You need ready plugins for many shop builders such as PrestaShop, Shopware or Wix.
Choose Ora if…
- • You want AI replies included in your plan, not added at $16 for 100 conversations.
- • You want WhatsApp, Instagram and email answered by the same AI, plus bookings, GST invoices and follow-ups.
- • You want Ora to call your leads back and to keep the bot in line with an AI manager.
Feature by feature
| What you need | Ora | Smartsupp |
|---|---|---|
| Live chat with your team | ✓ Yes | ✓ Yes |
| Free plan | ✓ Yes | ✓ Yes |
| AI replies included in the plan Smartsupp sells its AI agent separately. | ✓ Yes | ✗ No |
| AI product suggestions from your shop catalogue Ora syncs Shopify and WooCommerce products and answers about them. | ◐ Partly | ✓ Yes |
| Mobile apps for the team | ✗ No | ✓ Yes |
| AI phone calls Ora calls your leads and follow-ups, and visitors can call your bot from your website. | ◐ Partly | Not listed |
| AI answers from your own documents and website | ✓ Yes | ✓ Yes |
| Website chat | ✓ Yes | ✓ Yes |
| Instagram and Messenger | ✓ Yes | ◐ Partly |
| Email support inbox (Gmail, Outlook, any mailbox) | ✓ Yes | ✓ Yes |
| Bookings with reminders | ✓ Yes | Not listed |
| GST quotes, invoices and payment links | ✓ Yes | Not listed |
| Follow-ups on lost sales and abandoned carts | ✓ Yes | Not listed |
| AI manager that reviews chats and fixes the bot | ✓ Yes | Not listed |
| DPDP consent asked in every chat | ✓ Yes | Not listed |
| Build your own bundle with a live price | ✓ Yes | ✗ No |
“Not listed” means we could not find it on Smartsupp's public pages; it may still exist.
Pricing
Free plan to try. Starter ₹4,999 a month (website, WhatsApp and email inbox), Business ₹19,999, Scale ₹39,999, or build your own bundle. WhatsApp message fees are paid to Meta directly, with no markup from us.
Build your bundle and see the price →Free plan (1 agent, 25 conversations a month). Solo $17, Plus $25 and Expert $83 a month. The Mira AI agent is a separate $16 a month for 100 AI conversations. Prices exclude VAT.
Their pricing pageQuestions people ask
Is Smartsupp cheaper than Ora?
For live chat alone, yes: Smartsupp starts at $17 a month. Its AI agent costs another $16 a month for 100 conversations. Ora starts at ₹4,999 a month with 2,500 AI replies and WhatsApp, email, bookings and invoices included.
Can Ora answer questions about my products?
Yes. Ora syncs products from Shopify or WooCommerce and answers questions about price, stock and delivery from your own pages.
Other comparisons
Try Ora free on your own business
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Smartsupp is a trademark of Smartsupp.com, s.r.o.. This page is our own comparison based on their public information and is not endorsed by them.