Ora, the Smartsupp alternative for growing businesses in India
AI replies included, plus WhatsApp and email. Ora is an AI front office: it answers customers on WhatsApp, your website, Instagram and email in their language, takes bookings, sends GST invoices and payment links, follows up on lost sales, and an AI manager checks its work.
What you get with Ora that Smartsupp does not list
Switch to Ora if…
- • You want AI replies included in your plan, not added at $16 for 100 conversations.
- • You want WhatsApp, Instagram and email answered by the same AI, plus bookings, GST invoices and follow-ups.
- • You want Ora to call your leads back and to keep the bot in line with an AI manager.
Stay with Smartsupp if…
- • You mainly want live chat for your online shop at a low price.
- • You want mobile apps so your team can reply from their phones.
- • You need ready plugins for many shop builders such as PrestaShop, Shopware or Wix.
Ora and Smartsupp at a glance
| What you need | Ora | Smartsupp |
|---|---|---|
| Live chat with your team | ✓ Yes | ✓ Yes |
| Free plan | ✓ Yes | ✓ Yes |
| AI product suggestions from your shop catalogue | ◐ Partly | ✓ Yes |
| AI replies included in the plan | ✓ Yes | ✗ No |
| Instagram and Messenger | ✓ Yes | ◐ Partly |
| Bookings with reminders | ✓ Yes | Not listed |
| GST quotes, invoices and payment links | ✓ Yes | Not listed |
| Follow-ups on lost sales and abandoned carts | ✓ Yes | Not listed |
Checked on 14 October 2026 from Smartsupp's own website. “Not listed” means we could not find it on their public pages. See every row.
Price
Free plan to try. Starter ₹4,999 a month (website, WhatsApp and email inbox), Business ₹19,999, Scale ₹39,999, or build your own bundle. WhatsApp message fees are paid to Meta directly, with no markup from us.
Build your bundle and see the price →Free plan (1 agent, 25 conversations a month). Solo $17, Plus $25 and Expert $83 a month. The Mira AI agent is a separate $16 a month for 100 AI conversations. Prices exclude VAT.
Their pricing pageMoving from Smartsupp to Ora
- 1Start free
Make an account on the free plan. No card needed.
- 2Teach Ora your business
Add your website, price list and documents. Ora reads them in minutes.
- 3Test it on real questions
Ask what your customers ask and fix any answer in plain words.
- 4Connect your channels
Add WhatsApp, your website, Instagram and email when you are happy.
Questions about switching from Smartsupp
What is the best Smartsupp alternative in India?
It depends on what you use Smartsupp for. If you want one AI that answers customers on WhatsApp, your website, Instagram and email, takes bookings, sends GST invoices and follows up on lost sales, Ora is built for that, with prices in rupees and a free plan to try. If you mainly need what Smartsupp is strongest at, the comparison on this page says so honestly.
Is Ora cheaper than Smartsupp?
Ora has a free plan, and paid plans start at ₹4,999 a month (Starter), then ₹19,999 (Business) and ₹39,999 (Scale), or you can build your own bundle. Smartsupp's pricing as we found it: Free plan (1 agent, 25 conversations a month). Solo $17, Plus $25 and Expert $83 a month. The Mira AI agent is a separate $16 a month for 100 AI conversations. Prices exclude VAT.
Can I try Ora before I switch from Smartsupp?
Yes. Start on the free plan, teach Ora your website and documents, and test it on your own questions. You only connect your live channels when you are happy with the answers.
Is Smartsupp cheaper than Ora?
For live chat alone, yes: Smartsupp starts at $17 a month. Its AI agent costs another $16 a month for 100 conversations. Ora starts at ₹4,999 a month with 2,500 AI replies and WhatsApp, email, bookings and invoices included.
Can Ora answer questions about my products?
Yes. Ora syncs products from Shopify or WooCommerce and answers questions about price, stock and delivery from your own pages.
Other alternatives people look at
Try Ora free before you leave Smartsupp
Teach it your website in minutes and see how it answers your customers. No card needed.