Take direct bookings and skip OTA commission
Every guest who books through an OTA costs you a big commission. Many of them first messaged you directly, at midnight, and nobody replied. Meanwhile, your in-house guests want a cab, a late checkout or the spa timings, at any hour.
Ora answers every guest on WhatsApp, Instagram and your website, day and night, books the venue site visit, and makes sure no enquiry is forgotten.
The real Ora inbox, set up for Lakeview Resort Udaipur, a sample resort. Every guest chat in one place; jump in any time.
Unanswered messages turn into OTA commission
Most messages are the same few:
Night-time enquiries are the ones most likely to end up booking somewhere else.
How Ora talks to your guests
Four real-looking conversations at Lakeview Resort Udaipur, a sample resort in Udaipur. Pick one and watch Ora reply.
From “hi” to booked, on autopilot
What happens to a single message, without anyone on your team touching it.
- 💬STEP 1A guest messages
“Hi, room for 2 adults, 20–22 Dec? Lake view”
A room enquiry at midnight - 🧠STEP 2Ora answers from your information
“Hi Rohit! 🌅 For 20–22 Dec (2 nights), our Lake View Deluxe is ₹9,800/night with breakfast. Booking direct…”
Learned from room types, rates, policies - 📅STEP 3Books a venue site visit
“Lovely! We'll arrange a little surprise in the room 🎉”
On Pooja's calendar, reminder sent - 🎯STEP 4Saved as a lead
Rohit Bansal · Lake View Deluxe · 20–22 Dec · anniversary
With the whole chat attached - 🔔STEP 5Your team is alerted
“Hot booking lead: Rohit Bansal +91 9•••• •••••. Send a payment link now.”
Pooja, reservations, sees it first - 🔁STEP 6Follows up if they go quiet
“Hi Rohit, Lakeview Resort here. Your dates are still available. Shall we hold the room for you?”
Automation: Hot booking alerts
What Ora does for a hotel or resort
These are real Ora screens, set up for Lakeview Resort Udaipur. This is exactly what you and your team will use.
Takes direct booking requests at midnight
A couple asks for a lake-view room at 12:05 AM. Ora shares the rate and your direct-booking perk, takes their dates and notes the anniversary. Your reservations team confirms and sends the payment link in the morning.
Instagram brings wedding and offsite enquiries. Ora shares your package ranges and hands the lead to your events manager.
A concierge for in-house guests
Checkout times, airport cabs, early check-in and spa bookings, in the guest's language, at any hour.
Bookings and events on one board
Room holds, weddings and corporate offsites with their value, assigned to the right person.
Spa, visits and walkthroughs on a calendar
Spa appointments, venue visits and video walkthroughs, with reminders.
Hot-booking alerts
AI reads each enquiry: ready-to-book guests go to reservations at once, so the payment link goes out fast.
The jobs Ora takes off your team
Ora does not replace your front desk or the welcome guests get in person. It replaces the repetitive part: reservations messaging and night-time guest questions.
Your front desk can then give in-person guests their full attention.
What it saves you, in rupees
A worked example for a 40-room resort in Udaipur. Your numbers will differ, so try your own below.
Without Ora
Resort · 40 rooms · per month- Reservations executive₹20,000Room enquiries, rates, holds
- Night guest-relations cover₹16,000Guest questions after 10 PM
- WhatsApp Business tool₹3,000
- Guest messaging tool₹4,000
- OTA commission on lost direct bookingsOften 15–20%Guests who don't hear back book on an OTA
With Ora
your own bundle- ✓ AI answers on WhatsApp, Instagram and websiteRooms, rates, add-ons, 24×7Included
- ✓ Spa, venue and visit bookingIncluded
- ✓ Bookings and wedding leads on one boardIncluded
- ✓ AutomationsIncluded
- ✓ 3 teammatesIncluded
- ✓ Night-time guestsCovered
Salaries and tool prices are typical for Udaipur and similar cities. Ora price is before GST. Meta bills WhatsApp marketing messages directly, with no markup from us.
Try your own numbers
Estimate: 200 working hours make one full-time person. Ora for this setup costs about ₹12,493 a month, and it answers at night and on Sundays too.
While you sleep, Ora works. When you wake up, it's all sorted.
Lakeview Resort Udaipur, a sample resort, on a normal day.
- 12:05 AM
Rohit asks for a lake-view room; Ora takes his dates and notes the anniversary.
- 7:30 AM
Mark books an airport cab for 10:30.
- 9:30 AM
Pooja sends Rohit the payment link; a direct booking, no OTA commission.
- 1:00 PM
Isha's wedding enquiry from Instagram reaches Arjun.
- 6:15 PM
Neha asks about early check-in before her train.
Powerful features, all in one place
The same Ora, with every tool your business grows into. Turn on what you need, when you need it.
A second AI reads every chat, spots where a customer was let down and suggests a fix you approve.
Approved offers and reminders to opted-in lists, from a separate number, with replies in one place.
Answers calls, books and follows up by voice, with the same knowledge as the chat.
Send a payment link for fees, deposits and orders without leaving the conversation.
Emails answered from the same knowledge, and every thread in the same inbox.
Drag-and-drop flows: tag, alert, follow up, hand over, on any trigger.
A plain weekly report: what people asked, what they wanted that you do not offer, where you lost them.
DPDP consent in every chat, data stored in India, never used to train public AI.
Live in an afternoon
- 1Sign up free
No card needed. You start on the Free plan with 300 AI replies a month.
- 2Teach Ora
Upload your room types, rates, policies and packages as a PDF or document, or just add your website.
- 3Connect your channels
WhatsApp, Instagram and the website chat, from the Channels page. We help with WhatsApp.
- 4Add your team
Add people like Pooja (reservations) and Arjun (events and weddings), with their hours, so Ora books and alerts the right person.
- 5Switch on follow-ups
Pick “Hot booking alerts” or another ready-made automation, and Ora takes it from there.
- 🧠Ora coreYour AI assistant, chat inbox, leads and its manager
- 💬WhatsApp AIAnswers and sells on WhatsApp
- 📸Instagram & MessengerReplies to DMs on Instagram and Facebook
- 📅Bookings & remindersCustomers book slots themselves
- ⚡Automations & alertsThings happen by themselves
What Ora does not do
- ⚠️It does not take payments by itself unless you add payments; your team sends the link.
- ⚠️It does not connect to your channel manager, so keep availability notes up to date.
- ⚠️It only knows the rates and policies you teach it.
What hotels & resorts ask us
Does Ora connect to my booking engine?
Not yet. It answers from the rates and availability notes you keep updated, and passes booking requests to your team to confirm.
Can it talk to foreign guests?
Yes. It replies in the language the guest writes in.
How long does it take to set up Ora for a hotel or resort?
Most are live in an afternoon. Upload your room types, rates, policies and packages as a PDF or document, or add your website, then connect WhatsApp and Instagram from Channels.
Can we keep our existing WhatsApp number?
Yes, through the official WhatsApp Business API. We help you connect it, and customers keep messaging the number they know.
What if Ora does not know the answer?
It says so and hands the chat to your team, with an alert. It only answers from what you teach it, so it does not make things up.
Is customer data safe?
Each business's data is kept separate, data is stored in India, consent is asked as India's DPDP Act requires, and we never sell data or use it to train public AI.
What does it cost?
The Free plan includes 300 AI replies a month, no card needed. A setup like the one on this page costs about ₹12,493 a month (your own bundle), before GST. Meta bills WhatsApp marketing messages directly, with no markup from us.
Let Ora answer tonight's guests and win the direct booking.
Try Ora free on your resort. Teach it your information in minutes and see how it answers your guests.