Ora for Clinics: Book Appointments and Answer Patients on WhatsApp, 24×7

Your clinic phone rings all day, and WhatsApp never stops. "Is the doctor in today?" "What is the fee?" "Can I move my appointment?" Your front desk answers the same questions while patients wait in front of them, and the messages that come after 8 PM wait until morning.

This guide shows what Ora does for a clinic, which jobs it takes off your team, and what that saves in rupees. Every screen below is the real Ora dashboard, set up for a sample Bengaluru clinic we call Sunrise Family Clinic.

The problem: your front desk spends the day on the same questions

A typical clinic with one or two doctors gets dozens of messages and calls a day. Most of them are the same few things:

• "Is the doctor available today?" and "What are the timings?"
• Consultation fees and test prices
• Booking, moving and cancelling appointments
• Reminder calls the day before, so patients turn up
• "Are my reports ready?"
• Directions and parking

Patients who message at night or on Sundays often book with the next clinic that replies.

What Ora does for a clinic

Ora is an AI assistant that answers on your WhatsApp, Instagram and website, learns from your own documents (doctor timings, fees, test prices, address), and passes real conversations to your team.

1. Books appointments day and night

A patient writes at 10:40 PM. Ora shows the doctor's free slots, confirms the fee, books the slot and tells them what to bring. It also tells anyone describing an emergency to call 108, so nobody waits on a chat.

2. Speaks your patients' language

Patients write in English, Hindi, Kannada, Tamil, Telugu and more. Ora replies in the same language, and understands WhatsApp voice notes too.

3. Handles rescheduling and everyday questions

Moving an appointment, asking about reports, checking a specialist's days: Ora handles the routine ones and passes anything it should not answer to your front desk.

4. Every patient enquiry on one board

Each new patient lands on the Leads board with what they need. Health check packages and follow-up plans move to Won when they sign up.

5. A day planner with reminders

All appointments, by doctor and day. Each patient gets a reminder the day before, so fewer slots go empty.

6. One inbox, and reminders that run themselves

WhatsApp, Instagram and website chats sit in one inbox your front desk can reply from. An automation confirms each booking and reminds the patient a day and two hours before.

What Ora replaces

Ora does not replace your doctors or a good receptionist at the desk. It replaces the repetitive part of front-desk and telecalling work, plus the apps you pay for.

How much it saves

Here is the monthly cost for a two-doctor clinic in Bengaluru, before and after.

That is about ₹25,800 saved every month, or roughly ₹3 lakh a year.

How we worked it out:

• Salaries and tool prices are typical for Bengaluru and similar cities. Yours will differ, so plug in your own.
• The Ora price is WhatsApp, Instagram and website chat, bookings with reminders and automations with 3 teammates, built on prophecius.in/build, before GST.
• Meta bills WhatsApp marketing messages directly. Ora adds no markup.

Your receptionist can then spend their time on patients standing at the desk, billing and insurance paperwork.

What Ora does not do

To be clear about the limits:

• It does not give medical advice, diagnose or suggest medicines. It books, informs and passes on.
• It sends emergencies to 108 and your clinic number instead of handling them in chat.
• It only knows the timings and fees you teach it. Update it when a doctor's schedule changes.
• It does not read reports or PDFs sent on WhatsApp.

A day at Sunrise Family Clinic with Ora

• 10:40 PM: Ramesh books Dr. Arvind for 10:30 AM tomorrow.
• 8:02 AM: Lakshmi asks in Kannada about Sunday timings and books a blood test.
• 9:00 AM: Kavitha opens the dashboard: the day's appointments are already on the planner.
• 1:15 PM: Anil moves his wife's appointment; the old slot frees up for someone else.
• 6:00 PM: Tomorrow's patients get their reminder automatically.

Set it up in an afternoon

1. Sign up at prophecius.in. You start on the Free plan, no card needed.
2. Teach your bot: upload your doctors' timings, consultation fees and test price list as a PDF or document, or add your website.
3. Connect WhatsApp and Instagram from the Channels section.
4. Add your team and their working hours, so Ora books the right person.
5. Turn on an automation, such as "Booking reminders", from the ready-made list.

Questions clinics ask

Will Ora give medical advice? No. It answers questions about your clinic (timings, fees, booking) and passes anything medical to your staff.

Can it book for more than one doctor? Yes. Add each doctor with their hours, and Ora offers only their free slots.

Is customer data safe? Each business's data is kept separate. Passwords and keys are encrypted, data is stored in India, and we never sell it or use it to train public AI models. See our trust page.

Can I use my existing WhatsApp number? Yes, through the official WhatsApp Business API. We help you connect it.

What does it cost to start? The Free plan includes 300 AI replies a month. Paid plans start at ₹4,999 a month, or build your own bundle with only what you need.

Try it free

Let Ora answer tonight's patients and fill tomorrow's slots. Start free at prophecius.in, no card needed.